An increasing number of organizations now realize that so-called e-business or the new economy business conditions are the only ways to survive, develop and grow in a competitive market. New concepts such as, CRM (Customer Relationship Management), Centers of Excellence, Contact Centers, Front Desk, Back Office, Help Desk have become a powerful tool in achieving a bigger market share, success and acquiring new customers.
InfoDom is aware of a great challenge in providing a support to its clients in terms of developing and applying these concepts as well as improving key business processes.
In accordance with our mission, vision and strategy, we focus on developing the following centers of excellence:
- Telecommunications
- Traffic (all types of traffic individually, integrated traffic management)
- Location based services (GIS, Spatial Units)
- Finance and insurance
- Public procurement
- e-Government: development of new models of public administration operations
The knowledge that we adopt, develop and apply comes from the following areas:
- Strategic management of complex organizations
- Strategy deployment utilizing Balanced Scorecard (BSC)
- Modeling, improving and reengineering business processes
- Future financial liabilities management
- Infrastructure resource management
- Public and private data and information registries management
- Knowledge management
- Business Intelligence
- Quality Management System (QMS)
Technologies that we utilize here are those technologies used by the leading global vendors, where we hold the highest partnership status and have the support. At the same time, this provides us with an opportunity to learn about the best practices of particular industries.
Our own methodology of development and application of new models through an application of law, organization and technology is supplemented with methodologies chosen by the global IT leaders as the most favorable ones for a relevant industry and project type.
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