Large number of service-oriented companies faces challenges of replacing or improving their application solutions for service billing. Modern management expect from their IT departments high flexibility and alert responsiveness to changes in products and services offered in the market. The obvious need for replacement and implementation of new and upgraded solutions creates pressure on IT departments that must find ways to minimize risks and respond to some key issues:
- Integration of the entire IT environment in order to improve contact with buyers and increase company effectiveness
- Cost efficiency
- Requirements imposed by regulators
- How to retain and exploit human resources and knowledge related to legacy systems
- Service calculation and billing in the shortest period possible
As one of the largest IT companies in BiH, Infodom has gained a vast experience and know-how related to design and implementation of large-size business solutions service calculation and billing with leading telecom operators and national energy suppliers. In addition to providing IT services, Infodom has become recognizable as an eligible business partner for long-term cooperation. Our approach is such that we first identify business needs and processes that hold all operations in order to ensure a delivery of a solution compliant with respective business requirements.
PayTV
Infodom has developed its own software solution that fully covers a business process called “order to cash”. Basic functionalities of a PayTV system are:
- Conducting promotional campaigns and receiving requests via Web
- Processing payments via Web
- Price lists, packages and marketing activities
- Sales through indirect channels
- Billing
- Invoicing
- Supplier network management (orders, services…)
- Customer care and SelfCare for after-sales support
- Reporting
References
- HEP d.d.
- T-HT d.d.
- OiV d.o.o.
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