As Bosnia and Herzegovina (BiH) is every day one step closer to becoming a member of the European Union and with the growing demand of citizens, the public and private institutions in BiH must undergo inevitable reforms. In this context, the reform primarily refers to interoperability of BiH public governance with the European one. Having in mind emreging preferences and increased society needs, the public governence must focus on its users: citizens and economy as a whole. Therefore, it should provide a faster, more efficient and transparent governing services with the aim of achieving a higher living standard and an added value to the overall service value chain in the economy. Utiliziation of information and communication technology is a must in the process of transforming the public governance into a citizen-friendly service provider. Also, development of digitalized public governance is a fundamental part of an IT society development in BiH.
With its range of products InfoDom offers to the public governance support in integration of business processes not only within the bodies of public governance, but also between them.
InfoDom e-Charter system is the first interactive public service with two-side communication and first OneStopShop G2B service, as well as G2G service that enables digitalized communication of ministries with enterprises, as well as digitalized interconnection between ministries. e-Charter is the first fully digitalized public service in Croatia and the first IT system integrated in business processes composed of multiple different ministries.
From the area of eGovernment for business functions of the bodies of public governance we offer solutions and services for all functions defined by the Law on State Governance system, the Law on Budget and the Law on Pubic Procurement.
Function of the state governance body
Processes for digitalization
What we offer
1.
Preparation: laws, provisions, strategies/
programs
- Strategy implementation through business processes - Modelling provision application
- Modelling processes and provisions - ARIS (BPM);
- Monitoring provision development by means of CROSS Plus;
- e-Sabo
2
Indirect law enforcement
- Business processes by special laws and processes
- Development of SW for a system performance by means of technologies: IBM (Java - WS - DB2, Lotus Notes-Dommino Server-Domino Doc), Microsoft (.Net), Oracle (CDM)
3.
Inspection supervision
- Defining responsibilities of the state governance body
- Planning
- Appointing and dismissing inspectors from duty
- Inspection cases management
- Generating knowledge in knowledge bases (expert system
- System for planning and monitoring inspection supervision
e-INSPEKTOR
4.
Governing supervision
- Support to the governing supervision
- e-INSPEKTOR
5.
Status tracking
- Citizen satisfaction tracking
- Enterprise satisfaction tracking
- Natural / financial indicators by governing areas
- BSC (Balanced Scorecard)
6.
Procurement, Treasury IT, Human Resources, Office operations, Documentation Management
- Procurement and products and services usage management
- Budget resources management
- PPP system management
- Info resources IRMA management
- HelpDesk services
- Expert system for implementation professional exams ESPI
- System for procurement planning and execution - SPIN@
- Development programs, projects and services management
- SRMA
7.
Management in the state governance bodies
- Business decision-making in the state governance bodies
- Reengineering of business processes in the state governance bodies
